ĐOM ĐÓM AI PRIVACY POLICY

Thank you for trusting and using Đom Đóm AI ("Service", "Platform"). This Privacy Policy ("Policy") aims to explain how we ("Đom Đóm AI", "Company", "We") collect, use, store, and protect your personal information ("User", "You") when you use our mobile application and website.

Protecting your personal data is our top priority. By using the Service, you agree to the terms described in this Policy. This Policy is an integral part of our Terms and Conditions of Use.

1. Types of Information We Collect

We collect different types of information to provide and improve the Service in the best way possible.

a. Information you provide directly:

Account registration information: Full name, phone number, email address.
Profile information: Address, year of birth.
Agricultural information: Data you provide during initial setup and use, including main crop type, cultivation area, location (province/city, specific project address).

User Content:

Messages you send and receive in conversations with the AI.
Images you upload to use the "Plant Doctor" feature.
Detailed information about the projects and crops you create.

b. Information we collect automatically:

Device and session information: Device ID, IP address, operating system type, application version.
Usage data: Information about how you interact with the Service, such as the features you use, frequency and duration of use, weather queries.
Location data: We may collect general location information (e.g., via IP address) or precise location (if you grant permission) to provide location-based services like weather forecasts.

c. Information from other sources:

If you register or log in using a Google account, we will receive basic information from your Google profile (such as name, email, profile picture) with your permission on Google's platform.

2. Purpose of Using Information

We use the information we collect for the following purposes:

To provide and operate the Service: Authenticate accounts, maintain login sessions, provide core features like chatting with AI, diagnosing plant diseases, managing projects.
To personalize the experience: Provide weather information, market prices, and agricultural recommendations suitable for your location and crop type.
To improve and develop the Service: We use data (after being anonymized or aggregated) to analyze usage trends, understand user needs, and train our AI models to become smarter and more useful. We are committed to respecting your privacy in this process.
To communicate with you: Send important notifications about the Service (e.g., updates, security alerts), OTP codes, or respond to your support requests.
To ensure safety and security: Detect and prevent fraudulent activities, abuse, or violations of the Terms of Service.

3. How We Share Information

We do not sell or rent your personal information to third parties. We only share your information in the following limited circumstances:

With service providers: We may share information with partners who provide services to us, such as cloud storage providers, SMS messaging gateways, analytics services. These partners are only allowed to use your information to perform the services they provide to us and are bound by strict confidentiality obligations.
As required by law: We may disclose your information if required by law, court, or competent government authority.
To protect legal rights: When we believe that disclosure is necessary to protect the rights, property, or safety of Đom Đóm AI, our users, or the community.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With your consent: We may share information for other purposes with your explicit consent.

4. Data Storage and Security

We apply appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, physical and logical access controls. Your data is stored on secure cloud servers.

However, no method of transmission over the Internet or electronic storage is 100% secure. Although we make every effort to protect your data, we cannot guarantee its absolute security.

5. Your Rights Regarding Data

You have the following rights regarding your personal information:

Right of access: You have the right to request to see the personal information we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete information.
Right to erasure: You have the right to request that we delete your account and related personal data. Please note that some data may be retained by us for a certain period to comply with legal obligations.
Right to object: You have the right to object to our processing of your data for certain purposes.

To exercise these rights, you can use the tools available in the application or contact us via the information below.

6. Children's Privacy

Our Service is not intended for persons under the age of 16. We do not knowingly collect personal information from children. If you discover that your child has provided us with information without your consent, please contact us immediately.

7. Changes to This Policy

We may update this Policy from time to time. Any changes will be notified to you via email, in-app notifications, or by posting on our website. We encourage you to review this Policy regularly to stay informed.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [email protected]
Address: Nhi Hoa Ward, Bien Hoa, Dong Nai
Website: https://domdomai.com